Welcome to Hydro Quench Systems...

Shipping & Returns

Days of operation are Monday - Friday 8 a.m. to 6 p.m. 

Accepted Methods of Payment
Credit & Debit Cards
Paypal
Money Order


International Orders & Military 

We ship throughout the United States, United States Territories, Puerto Rico and Canada. Anything outside of that is considered an international order. We do ship internationally, but the postage is MUCH higher. If you are interested in placing an international order, please email us to discuss shipment pricing before hand. 

We do ship to APO/FPO boxes. 

 

Shipping Time 

 All of our products are made to order to ensure customers receive the highest quality product with the freshest ingredients. Orders are shippied via USPS.  Orders are processed and shipped within 3-5 business days. If you don't receive an order status update within 5 days, please contact us, via text at 708-308-2969. This is the fastest way to receive an order update.  

$5.00 Rush Fee 

Often, we have customers who need their products before a certain date. This is usually when we are having a big sale and orders get backed up. If you would like your products mailed before the 3-5 day window, we offer a rush fee of $5.00. We only recommend this during a sale event when we will be processing a larger quantity of orders than usual at one time. We are a small company and orders often get backed up during sale events because of the volume.  If you are interested in Rush shipping, or have special shipping needs, please send a text message to 708-308-2969 before you place your order so that we can accommodate you. 

 

Returns & Exchanges

Due to the nature of the products, we do not accept returns, but will issue a refund for the product. Refunds are granted on a per case basis. If there is a manufacturing error, product leaked, consistency of product isn't on par to what you've received in the past, we will gladly exchange your product.